As probably everyone knows by now, there's an ever-growing interest in self-service and automation. And that's great! It has a ton of benefits for service desks. But some questions still...
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As probably everyone knows by now, there's an ever-growing interest in self-service and automation. And that's great! It has a ton of benefits for service desks. But some questions still...
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Picture your life before automated check-in kiosks, supermarket barcode scanners, and online banking services. Can you still remember what things were like before self-service? Customers...
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We asked IT experts from all around the globe about the state of their self-service. Our survey included questions such as: Through which channels do you receive most of your requests? Do...
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Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key to shaping the various teams into one...
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One of my recent consultancy projects was working with London School of Hygiene & Tropical Medicine (LSHTM), increasing Self-Service portal uptake. And did we!? Within the first three...
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Making the most of self service will save you work in the long run, but also requires a bit of work to get going. To get the most out of it, you need to design a good self service portal...
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