Ready to try your hand at customer journey mapping? This customer journey example shows you exactly what happens when Oliver requests a laptop from your IT department. Continue to the end...
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Ready to try your hand at customer journey mapping? This customer journey example shows you exactly what happens when Oliver requests a laptop from your IT department. Continue to the end...
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Working from home has been – and will be – the norm for quite some time. But that doesn’t mean you can’t prepare for your return to the office in case COVID-19 measures start to ease....
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We’ve talked about the benefits of Enterprise Service Management (ESM) before. But what does it look like in real life? Utrecht University embarked on its very own ESM journey, with most of...
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