ITSM Processes

The IT department is responsible for all things IT. Sounds pretty straightforward, right? Wrong. Hidden in the dark and shrouded in mystery, shadow IT breathes. But what is shadow IT...

ITSM Processes

Last week saw the publication of the first part of ITIL 4: ITIL Foundation. In this blog I'll answer all your burning questions about ITIL 4. Such as: What’s new in ITIL 4? And does the new...

Agile Service Management

Thanksgiving’s right around the corner. How do you prepare? Do you lock yourself up in your kitchen for days, or do you cook with family and friends? Do you stick to the recipe, or...

Agile Service Management

Change Management can be a rather rigid and long-winded process. Do you want to make your change implementations more agile? There are different ways to go about this. In this blog I’ll...

Agile Service Management

A classic Change process can be long-winded and rigid. Can you make the process more agile? In this post in our agile blog series, we’ll discuss Change Management and a more agile approach...

Agile Service Management

Do you have questions about moving to more Agile Service Management, and the implications of doing so? Consultant Bas Blanken - author of our Agile Service Management e-book and several...

Agile Service Management

Introducing an agile way of working means a culture shift at your IT department. Some embrace the change, others might not be so eager to change the way they work. What reactions can you...

Agile Service Management

Contrary to what some people believe, the Agile mindset and service management go together quite nicely, as I explained in my previous post blog. But how do you translate the agile...

Agile Service Management

IT is falling deeply in love with Agile. But is a happy marriage between agile service management and watertight ITIL processes really possible? We think so!