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TOPdesk

Metrics & KPIs

Find out where you stand with the TOPdesk Maturity Model
By TOPdesk on August 27, 2020

Where does your organization stand in terms of its service delivery? Are the service departments in your organization healthy, or do they lack direction? And how can they maximize their...

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ITSM Processes

System administrators: the #SUPERHEROES of your organization
By TOPdesk on July 25, 2019

Happy Sysadmin day! It’s the perfect day in the year to celebrate system administrators. Which you should do, because where would you be without them? Nowhere, that’s where. Who resets your...

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Customer Experience

10 funniest calls from TOPdesk employees to their IT colleagues
By TOPdesk on August 30, 2018

We understand that IT managers get a lot of questions… because here at TOPdesk we get them too. There are no bad questions, only slightly amusing ones. Below are some of our favorite funny...

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