Industry expert Stephen Mann introduces the first blog in a series all about IT management capabilities that complement IT Service Management (ITSM). He’ll explore what IT Asset Management...
Continue Reading
Industry expert Stephen Mann introduces the first blog in a series all about IT management capabilities that complement IT Service Management (ITSM). He’ll explore what IT Asset Management...
Continue Reading
Industry expert Stephen Mann shares the seven most important day-to-day responsibilities of a shared services manager and the personal traits that set apart those who thrive in this role.
Continue Reading
Industry expert Stephen Mann is back with another blog. Today, he explains how a shared services model extends the benefits of Enterprise Service Management (ESM) for your organization. Are...
Continue Reading
Industry expert Stephen Mann is back with another blog! Today, he shares what makes or breaks your Service Level Agreements (SLAs). Discover how to use SLAs in your organization with...
Continue Reading
In his previous blog, industry expert Stephen Mann explained why ITIL problem management adoption levels are so low – and why that’s a problem. Today, Stephen shares ten practical problem...
Continue Reading
You know about ITIL 4. And you know it’s not flawless. But how does it handle problem management? We’re excited to present this guest blog by industry expert Stephen Mann. Let’s find out...
Continue Reading