<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

Picture of Sam Norman
Articles By

Sam Norman

Customer Experience

Using forms in your self-service portal: 4 best practices
By Sam Norman on March 19, 2020

Since the majority of people have to work from home for the foreseeable future, your customers will definitely use your self-service portal more often. That's why you have to make sure your...

Continue Reading

ITSM Processes

Maintaining a Best Practice Incident Management process
By Sam Norman on May 19, 2017

In Incident Management, we often overlook the simple things in favour of trying to do too much, too soon. Why not make sure we’ve done the fundamentals properly?

Continue Reading