In this video series, we explain an ITSM concept in about 60 seconds. This week, we cheated a little bit: we needed 76 seconds to explain Shared Service Management (SSM). What is shared...
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In this video series, we explain an ITSM concept in about 60 seconds. This week, we cheated a little bit: we needed 76 seconds to explain Shared Service Management (SSM). What is shared...
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There's a focus shift in Service Management from numbers to experience . We see this in the growing focus on XLAs and CX and other cool acronyms. It's all about improvements in Service...
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According to the Service Desk Institute (SDI), 90 per cent of organizations have more than one service desk and 55 per cent are planning for shared service management. There are a lot of...
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Supporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of services...
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