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The fast track to service excellence

The fast track to service excellence

The fast track to service excellence

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Joost Wapenaar

Service management consultant at TOPdesk and one of the first people to initiate the implementation of KCS at TOPdesk

Knowledge Management

The benefits of knowledge management for your service desk
By Joost Wapenaar on March 18, 2021

Getting knowledge management right has never been easy. You know that in the long run, recording the knowledge of your service desk could help your team work more efficiently. But it...

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