Inspired by the Mars rover mission that’s supposed to launch on 20 July 2020, we started thinking about the frontiers of the service desk. Will the service desk as we know it still exist...
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Inspired by the Mars rover mission that’s supposed to launch on 20 July 2020, we started thinking about the frontiers of the service desk. Will the service desk as we know it still exist...
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You’ve probably heard of the many benefits of Enterprise Service Management (ESM) before. But how do you launch ESM in your organization? Use one of our three routes to travel to planet ESM...
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Enterprise Service Management: it’s a huge buzzword in the service management community. Thinking about hopping on the bandwagon yourself? First, you have to find out what the value of ESM...
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IT organizations are outsourcing increasingly more services. This raises the question: how do you keep your service quality high when you’re working internal and external service providers?...
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