In our current world, where technology and technological expectations are changing fast, it is essential to keep improving the security, reliability and performance of software. For TOPdesk, this is no different. With frequent updates, we keep our software users safe and offer our customers improved features and efficiency. We want to offer this improved software experience not only via our SaaS platform, but also for our on-premises Virtual Appliance (VA) version.
Starting from TOPdesk 2020 Release 4, the "classic" method for installing TOPdesk On-Premises will no longer be available. That means Release 3 2020 will be the last release with a classic installation. From that moment on, the only way to install or update to a new TOPdesk version will be by deploying a Virtual Appliance.
Previously, I talked about the release plan for the Virtual Appliance, TOPdesk's solution for an on-premises service-oriented architecture. Development hasn't stood still since then. TOPdesk is busy improving and testing the Virtual Appliance. However, the results of internal tests have highlighted certain areas that don't meet the standards that should be available to you. Read to find out what you can expect for the future Virtual Appliance release.
The release plan in this blog post is outdated. See Revisting the Virtual Appliance release plan for the most recent release plan.
Previously, we wrote about the new TOPdesk installation process. Some of our new features have been released in compliance with our software's new services architecture which is currently only available on SaaS. We’ll be replacing the installer with a Virtual Appliance to provide those features to on-premises customers as well, without requiring complicated configuration. We are now close to releasing the first version of the Appliance. The picture below shows the release plan. Keep reading to find out what we’ve got to offer in the next few months.
Technology changes, and TOPdesk wants to make sure it keeps up. As such, the way in which you install and update TOPdesk On-Premises is going to change as well. In short, we are phasing out the installer, and in the future you'll use a so-called Virtual Appliance to manage your TOPdesk installation. In this blog, you'll find out the reasoning behind the change, how it will affect you and when you can expect it to take place.
