25 November 2021

Improving Licence Management

Do you know what software tools your company is using? Okay, good. But do you know which users actually need a licence for those tools? And do they have one? Those questions often are a lot harder to answer. However, having a clear overview of what’s being used by whom is essential—both financially and legally. To better address this, we’re happy to share that registering and maintaining licences for your software packages is now fully integrated in the new Asset Management. In this blog, learn more about why this is so important, and how you can get the most out of this feature.

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15 November 2021

Get to know TOPdesk Mobile with software tester Hollis Hazel

You’ve probably seen the upgraded TOPdesk Mobile make appearances on your feed, or in your mailbox, over the past couple of weeks. That’s because we can’t hold our excitement about our upgraded web app’s functionality: it’s the tool that TOPdesk operators can use to do their work with ease and efficiency while being on-the-go. And, of course, nothing would have been possible without our team of developers, software testers, designers, and customer representatives, who are tirelessly devoted to creating the tools to help you provide excellent service delivery at all times.

To let you in on the development process first-hand, we’d like to introduce you to Hollis Hazel, TOPdesk Software Tester. They’ve been closely involved in the upgrading of TOPdesk Mobile as the eyes and ears to our development team. Hollis spoke with us about the ways in which Mobile makes work easier, the development process behind certain features, and future Mobile plans. Continue reading below to find out all about it!

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1 November 2021

TOPdesk Mobile: elevating work on-the-go

We’re thrilled to announce that the upgraded TOPdesk Mobile web app is here! Now you can manage Change Activities, document your work better and handle Operational Tasks, while being on-the-go. And that’s not all. In this blog you'll find out about everything that makes TOPdesk Mobile your go-to tool for easier and efficient work.

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21 October 2021

Google Analytics: How is your Self-Service Portal being used?

The TOPdesk Self-Service Portal (SSP) is a knowledge base, customer portal and service catalogue in one. It’s a place where your customers quickly find what they need, when they need it – without your help. This helps you create a simple, familiar interface for your customers based on the services you deliver. And above all: it reduces the repetitive calls to your service desk, giving them more time to work on critical issues.

But do you actually know if the content that you provide is, in fact, being used? How many visitors you get per day? Which pages are viewed the most? How do your customers navigate through the SSP? Do they search rather than navigate through the pages? Some reports can answer a few of those questions, but we noticed there is not one overview where you find all this info in one place. This is where the Google Analytics integration, linking your TOPdesk instance with Google’s analytics capabilities, comes into play.

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16 July 2021

Into the Future: TOPdesk’s Plans for the Upcoming Year

We built our TOPdesk products with one simple goal in mind: to help you provide excellent service delivery at all times, for all your people.

But while we’re proud of our achievements to date, we are always on the lookout for ways to further improve our platform. That’s why we made a number of key improvements over the past year based on the valuable feedback that you, our customers, have provided us with.

As a passionate believer in the power of peer-to-peer collaboration, this feedback is not merely helpful to improving TOPdesk — it’s absolutely essential.

This article will cover a quick recap of our overarching product vision and strategy, the changes that we made over the past year, and what we have in store for the upcoming year. Oh, and if you want to check in more regularly then make sure to sign up for our quarterly product updates.

But for now, sit back, strap in, and let's take a whirlwind tour of our plans for the future.

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3 June 2021

Happy Global Accessibility Awareness Day!

On Thursday 20th May, we celebrated Global Accessibility Awareness Day. Not only did we champion the importance of creating a more accessible world for all but we also celebrated some fantastic recent achievements that are helping us achieve this mission. Here, I’d like to share our experiences of trying to make the TOPdesk product more accessible over the past year – and will also be offering some tips to help product developers and service managers on their own journey towards creating a more accessible future.

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27 May 2021

TOPdesk’s New Zapier Integration: An easier way to integrate

We’re excited to announce that we’ve recently developed a new Zapier integration, meaning it’s now easier than ever before to integrate TOPdesk into your existing ecosystem.

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25 May 2021

AI within the TOPdesk Platform: Putting our vision into action

Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both within the TOPdesk platform and within the TOPdesk Marketplace.

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17 March 2021

10 Creative Applications for Our New Asset Management Module

We’re pretty proud of our Asset Management module. Not only does it make organization-wide asset management easier than ever before, but its blend of functionality and flexibility means that it can be used for a wide variety of creative use cases.

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8 March 2021

Asset Management Essentials: Reporting

The TOPdesk Asset Management module makes organization-wide asset management easier and more intuitive than ever before. But despite adding a range of new features, there has still been one major hurdle holding customers back from migrating: reporting.

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