At TOPdesk, our main priority is to offer you the best and easiest experience within our software. When it comes to Action Management, you might have noticed that there are two types of Action Sequence layouts: one that dates back to when we first introduced the functionality, and a modern one that includes additional features, a smoother look, andmore durability. Easier maintainability that offers a more solid experience.
Imports and integrations... if those words made you flinch, I can assure you you're not the only one. There is often a certain degree of complexity involved where you need assistance and that just feels costly and not self-reliant.
No more! TOPdesk has introduced a new importing wizard that guides you through all the different steps, from selecting a source to mapping how data should end up in TOPdesk. Read on to see how you're able to easily set up your imports yourself!
You’ve been working hard to standardize the services you offer to simplify your processes. However, you’ve just closed a deal and you want to accommodate certain agreements within those standard services. Think of a customer who wants to receive an update email when a certain problem has been solved. It’s the small things that count and we aim for service excellence, right? And how do you ensure that everyone is aware of the agreements? Read on to find out how Work Instructions solves this problem for you.
Artificial intelligence has fascinated us humans for a long time. Stories have been written, movies have been made. 2018 marks the fiftieth anniversary of two important events in AI: the release of the film 2001: a Space Odyssey and the publication of the book that inspired the Blade Runner films. Sounds like the perfect time to see where we’re at when it comes to AI.
Editor's note: this post has been updated in August 2019.
How do you stay up to date on tasks when you’re awaiting a reaction from a supplier or caller? Especially when you're the one maintaining contact with the caller, you don't want to miss out on changes in the issue's processing.
With the number of applications at your organization growing, information gets scattered. As such, stable integrations are becoming increasingly important. And since many people continuously get the latest version of TOPdesk from the cloud, we can no longer rely on version-specific scripts as a solution.
Our new Action Sequences offer just the combination of stability and flexibility that you are looking for. Customize your own future-proof sequence of HTTP requests and use them to interact with JSON-based REST APIs. This way you can achieve exactly what you want without the need for complex bespoke scripting.
Do you struggle with knowledge management? We all know how important it is to efficiently handle your organization’s resources, but it often gets lost in the issues of the day. But knowledge management actually contributes to:
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