TOPdesk makes every effort to guarantee the security of their customers’ data. We closely follow the developments in hosting and application security, and continuously work on making our products safer. To cover the broad range of security needs, TOPdesk relies on internal expertise as well as services of specialized partners. 

When implementing security measures, we strive to keep the impact for customers as little as possible. However, we cannot avoid that customers do experience some impact of these changes nevertheless. In the course of introducing the gateway service Passlayer, for example, support for URL authentication for HTTP requests is removed and customers might need to adjust existing requests. In a case like this, TOPdesk will of course inform you and assist you where needed.

So much for the possible work that can arise out of security changes. How will you benefit from the different security efforts TOPdesk makes? 

Read More

If you've read the architecture blogs, you'll know that TOPdesk is moving towards a (micro) service-oriented architecture. This architecture is full redesign of the TOPdesk product so that you benefit from new improvements in technology. However, redesigning the architecture also results in a number of challenges. One such challenge is the need to rebuild some of the basic building blocks from scratch. These components were built into the TOPdesk application, such as authentication, session management, authorization and logging, but need to be separated to offer the components as services. 

The Passlayer is the first block that is being rebuilt. But what is the Passlayer? The Passlayer is a gateway service that all requests from the outside need to pass through access TOPdesk services. It takes care of authentication and session management. Read on to find out how you benefit from the Passlayer.

Read More

Since 2003, you've had the option to use TOPdesk as a web application. When you use SaaS, you're able to access TOPdesk anywhere you have an internet browser and internet access. 

SaaS offers an ease of accessbility, but the accessiblity and high dependency on availability comes with a risk of attacks on the infrastructure. To make sure that you get an even better experience, TOPdesk is working with Cloudflare to increase security further. Read on to find out how Cloudflare is improving your SaaS experience.

Read More

If you have a recent version of TOPdesk, then you now have another option for authenticating applications that use the TOPdesk API. Instead of using your login data for TOPdesk to authenticate API access, you generate a unique password to grant access to each application. Read on to find out what the benefits of using a unique password is and why TOPdesk made these changes.

Read More