TOPdesk makes every effort to guarantee the security of their customers’ data. We closely follow the developments in hosting and application security, and continuously work on making our products safer. To cover the broad range of security needs, TOPdesk relies on internal expertise as well as services of specialized partners. 

When implementing security measures, we strive to keep the impact for customers as little as possible. However, we cannot avoid that customers do experience some impact of these changes nevertheless. In the course of introducing the gateway service Passlayer, for example, support for URL authentication for HTTP requests is removed and customers might need to adjust existing requests. In a case like this, TOPdesk will of course inform you and assist you where needed.

So much for the possible work that can arise out of security changes. How will you benefit from the different security efforts TOPdesk makes? 

Read More

If you've read the architecture blogs, you'll know that TOPdesk is moving towards a (micro) service-oriented architecture. This architecture is full redesign of the TOPdesk product so that you benefit from new improvements in technology. However, redesigning the architecture also results in a number of challenges. One such challenge is the need to rebuild some of the basic building blocks from scratch. These components were built into the TOPdesk application, such as authentication, session management, authorization and logging, but need to be separated to offer the components as services. 

The Passlayer is the first block that is being rebuilt. But what is the Passlayer? The Passlayer is a gateway service that all requests from the outside need to pass through access TOPdesk services. It takes care of authentication and session management. Read on to find out how you benefit from the Passlayer.

Read More

Since 2003, you've had the option to use TOPdesk as a web application. When you use SaaS, you're able to access TOPdesk anywhere you have an internet browser and internet access. 

SaaS offers an ease of accessbility, but the accessiblity and high dependency on availability comes with a risk of attacks on the infrastructure. To make sure that you get an even better experience, TOPdesk is working with Cloudflare to increase security further. Read on to find out how Cloudflare is improving your SaaS experience.

Read More

Have you thought about moving to TOPdesk SaaS, but aren’t sure about whether it is the right solution for you? Last week we outlined the 5 most common myths concerning SaaS. If you’re still not convinced, check out why the 5 myths below shouldn’t prevent you from benefiting from a SaaS solution.

Read More

At TOPdesk we would love to see all our customers use our software as a service (SaaS). Why? Because when you don’t need to spend your time upgrading, making back-ups or general maintenance, you are able to spend your time getting more out of TOPdesk. We are continuously improving TOPdesk and we want you to benefit from this as soon as possible. Even when we are still experimenting with new features in TOPdesk Labs.

There are a lot of misconceptions out there about software as a service. If these misconceptions are preventing you from switching from On-premises to SaaS, hold on to your hat, it’s time to debunk the top 5 myths about SaaS.

Read More

As an increasing number of customers move to SaaS from On-Premises, we are focusing more on making life in the cloud as simple as possible. To that end, we are moving settings to the web interface that were previously only available for On-Premises installations.

Read More