7 March 2023

Action Sequences: new changes for an improved TOPdesk experience

The old makes way for the new 

At TOPdesk, our main priority is to offer you the best and easiest experience within our software. When it comes to Action Management, you might have noticed that there are two types of Action Sequence layouts: one that dates back to when we first introduced the functionality, and a modern one that includes additional features, a smoother look, andmore durability. Easier maintainability that offers a more solid experience. 

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27 May 2021

TOPdesk’s New Zapier Integration: An easier way to integrate

We’re excited to announce that we’ve recently developed a new Zapier integration, meaning it’s now easier than ever before to integrate TOPdesk into your existing ecosystem.

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3 March 2020

How to increase your meeting room occupancy

How to achieve an excellent employee experience? By using all the possibilities smart building solutions offer. In a new blog series, I will highlight some solutions that will help you improve your employee experience. Today’s subject: how to improve your meeting room occupancy by getting rid of no-shows?

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29 May 2019

Importing made easy - Supporting Files

For any department it’s important to have an up-to-date list of all callers you are delivering services to, and of the operators who deliver those services.

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31 October 2018

Importing made easy

Imports and integrations... if those words made you flinch, I can assure you you're not the only one. There is often a certain degree of complexity involved where you need assistance and that just feels costly and not self-reliant.

No more! TOPdesk has introduced a new importing wizard that guides you through all the different steps, from selecting a source to mapping how data should end up in TOPdesk. Read on to see how you're able to easily set up your imports yourself!

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21 March 2018

Shifting the boundaries of your services beyond TOPdesk

As you mature as an organization, your focus shifts more towards your core activities. You rely on suppliers for providing the needed supporting services.  For facilities, outsourcing services like catering, security and cleaning has been common practice for a while and IT is following suit by for example outsourcing workplace management. In this blog, you'll read about how TOPdesk is working to make it easier for you to work with suppliers.

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17 November 2017

Gatekeeping your API: protect your data with application passwords

If you have a recent version of TOPdesk, then you now have another option for authenticating applications that use the TOPdesk API. Instead of using your login data for TOPdesk to authenticate API access, you generate a unique password to grant access to each application. Read on to find out what the benefits of using a unique password is and why TOPdesk made these changes.

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6 October 2017

Integrating with Action Sequences


With the number of applications at your organization growing, information gets scattered. As such, stable integrations are becoming increasingly important. And since many people continuously get the latest version of TOPdesk from the cloud, we can no longer rely on version-specific scripts as a solution.

Our new Action Sequences offer just the combination of stability and flexibility that you are looking for. Customize your own future-proof sequence of HTTP requests and use them to interact with JSON-based REST APIs. This way you can achieve exactly what you want without the need for complex bespoke scripting.

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