28 July 2022

Assess risk easily with TOPdesk Impact Analysis

In every organization, change is integral to growth and development. But with change comes risk, and assessing risk well is key to success. Let’s imagine the following situation: we’re looking to buy a brand-new kitchen. Of course, choosing a model that we can afford is the first step. We also need to consider the kitchen’s installment, however. So, alongside the primary question of pricing, we need to ask ourselves questions like: What material should the cupboards be made of? Do we need a plumber for the dishwasher installation? What about an electrician? And how will the new kitchen fit with the aesthetic of the rest of our home?

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6 May 2020

Change Management on the Kanban board release

You’ve been able to use incident management on the Kanban board for some time now. Many of you asked for change management to be added – and we’ve listened! After two months in a staged roll-out, and a lot of valuable user feedback, simple changes and change activities are now available on the Kanban board in Labs – and will be available in all SaaS environments at the start of Q3. Now you can easily collaborate to find the right balance between your reactive (incident) and proactive (change) work.

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