Niels Uiterwaal

Recent posts by

Niels Uiterwaal, Product Owner at TOPdesk

6 January 2021

It’s Time to Make Your Text Even Richer

Effective communication makes the world go round. Whether you’re using TOPdesk to communicate with your colleagues or your customers, one thing’s for sure: you have to communicate clearly.

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1 October 2019

Update about TOPdesk Mobile


It's been a while since you've last heard any update about TOPdesk Mobile. But development hasn't stopped. A small group of users have been trying out the current version, letting us know what they think and what can be improved. Read on to find out more about what you can expect.

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20 December 2018

Easy access to your knowledge base

Editor's note: this post was updated in January 2019.

Applies to: Enterprise on SaaS (Labs feature) 

TOPdesk strongly emphasizes the importance of empowering your users. To put it differently, to shift left left. Especially when your organization serves a large user base, as it is the case with public services and universities, you immensely benefit from self-reliant users who find answers and solutions without the help of a service desk. The key for service organizations to successfully live this concept is to offer information about services as accessible as possible.

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