Marco Tonino

Recent posts by

Marco Tonino, Product Owner

3 June 2021

Happy Global Accessibility Awareness Day!

On Thursday 20th May, we celebrated Global Accessibility Awareness Day. Not only did we champion the importance of creating a more accessible world for all but we also celebrated some fantastic recent achievements that are helping us achieve this mission. Here, I’d like to share our experiences of trying to make the TOPdesk product more accessible over the past year – and will also be offering some tips to help product developers and service managers on their own journey towards creating a more accessible future.

Read More

23 April 2020

Quarterly product overview April 2020

In our second update of the year, we had a lot of ground to cover. The year is well underway and the newly introduced themes all show significant progress. 

To watch the recording, please register here and the recording will be made available. Below you'll find timestamps to specific features, as well as links to additional information.

Read More

31 January 2020

Quarterly product overview January 2020

2020 has started, and we look back at what's been made available in the past three months and will become available in the next three months. Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, we discuss the highlights of the past quarter in-depth. Below you'll find links to additional information of the features covered.

Read More

29 January 2020

How Accessibility impacts Service Management

Accessibility in the workplace is increasingly important. But what is it exactly? How does it impact service management? And what does TOPdesk do in this respect?

Read More

1 September 2017

Making TOPdesk more accessible

In the past year we've made some big steps in making TOPdesk more accessible. There's a substantial group of people who depend on screen readers such as Jaws and NVDA to understand what is shown on their screen. These tools will now have a far easier time making sense of TOPdesk, making it possible for an operator to do their daily work in incident management.

Read More

13 June 2017

Settings to the web


As an increasing number of customers move to SaaS from On-Premises, we are focusing more on making life in the cloud as simple as possible. To that end, we are moving settings to the web interface that were previously only available for On-Premises installations.

Read More