We built our TOPdesk products with one simple goal in mind: to help you provide excellent service delivery at all times, for all your people.
But while we’re proud of our achievements to date, we are always on the lookout for ways to further improve our platform. That’s why we made a number of key improvements over the past year based on the valuable feedback that you, our customers, have provided us with.
As a passionate believer in the power of peer-to-peer collaboration, this feedback is not merely helpful to improving TOPdesk — it’s absolutely essential.
This article will cover a quick recap of our overarching product vision and strategy, the changes that we made over the past year, and what we have in store for the upcoming year. Oh, and if you want to check in more regularly then make sure to sign up for our quarterly product updates.
But for now, sit back, strap in, and let's take a whirlwind tour of our plans for the future.
Recent posts by
Chris Kuijper, Product manager
Are you in doubt whether you are ready to start using the Kanban board? Do you think such a board is only for more mature or larger organizations? Or maybe you're just not sure where to get started. Below you'll find two examples of common tasks you easily register and track with the Kanban board, as well as the first step to take to get your team agile.
Are your customers satisfied with your service? Do you feel like you can improve customer satisfaction, but don't know where to start? With the first version of the out-of-the-box duration report, you look into how long it takes requests to progress to a specific stage. Try reviewing the cycle times of your customers' requests. Read on to find out how the new report helps you in reviewing your customers' requests to identify bottlenecks.
