Do you know what software tools your company is using? Okay, good. But do you know which users actually need a licence for those tools? And do they have one? Those questions often are a lot harder to answer. However, having a clear overview of what’s being used by whom is essential—both financially and legally. To better address this, we’re happy to share that registering and maintaining licences for your software packages is now fully integrated in the new Asset Management. In this blog, learn more about why this is so important, and how you can get the most out of this feature.
25 November 2021
As guides to service excellence, we believe it's important to practice what we preach. It goes against our beliefs to exclude groups from access to services due to disabilities or other reasons. That’s why TOPdesk is committed to ensuring digital accessibility for people with disabilities. How? By improving the user experience for everyone, and applying relevant accessibility standards where needed.
1 May 2020
One of the charms of service automation is that it automates tasks that are simple, repetitive, and often pretty boring. TOPdesk’s new Automatic call assignment feature helps you automate a part of your incident management process, freeing up your team’s time for more interesting work.