23 April 2020

Quarterly product overview April 2020

In our second update of the year, we had a lot of ground to cover. The year is well underway and the newly introduced themes all show significant progress. 

To watch the recording, please register here and the recording will be made available. Below you'll find timestamps to specific features, as well as links to additional information.

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20 March 2020

How our service desk is dealing with the Corona crisis

The corona crisis is turning working life upside-down. Service departments like IT, HR and Facilities can’t resolve the crisis, but they can help soften the blow. How? By working together to ensure all colleagues can continue work just like they’re used to.

We’d like to share 5 tips from our own HR, IT and Facilities colleagues, based on their experiences in the past few weeks. Maybe they help you help your colleagues even better in this time of crisis.

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17 March 2020

TOPdesk measures regarding the corona virus (COVID-19)

Blog updated: March 26 (added new Development guidelines).

TOPdesk is taking additional steps regarding the corona virus (COVID-19). Why? Because we want to protect our colleagues and you, our customer. In this blog we explain how TOPdesk is making sure you’ll notice as little as possible from these steps. We’ll also update this blog whenever the situation changes, for instance, because of changed national health guidelines.

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31 January 2020

Quarterly product overview January 2020

2020 has started, and we look back at what's been made available in the past three months and will become available in the next three months. Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, we discuss the highlights of the past quarter in-depth. Below you'll find links to additional information of the features covered.

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11 October 2019

Quarterly product overview Q3 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features. Below you'll find links to additional information regarding the features.

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22 July 2019

Quarterly product overview Q2 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features or click on a timestamp below to go directly to a certain topic in the recording. Below you'll find links to additional information regarding the features, as well as information for a number of features not covered in the webinar.

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12 April 2019

Quarterly product overview Q1 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features or click on a timestamp below to go directly to a certain topic in the recording. Below you'll find links to additional information regarding the features, as well as information for a number of features not covered in the webinar.

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14 November 2018

Guides to service excellence

You may have heard of our new tagline: Guides to service excellence. But what does it mean?

To answer this question, we created this video. It shows a little bit of who we are. What we strive towards. And how we help you achieve service excellence.

 

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19 March 2018

Behind the scenes of the TOPdesk Innovation Platform

 

At TOPdesk, we take our customers’ needs seriously. And we didn’t stop there.

After a year of effort and listening to our customers, we’ve successfully launched the TOPdesk Innovation Platform: a place where TOPdesk users can provide product feedback and suggestions. They can follow interesting ideas, join discussions and prioritize the features they need. It helps us to raise the transparency of our development processes and continually improve our services.

So, what do we do with all those great ideas? Here is a sneak peek behind the scenes.

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11 January 2018

Notice anything different about us?

Your favourite sweater from high school. The jacket you wore to your first day at work. That funny t-shirt from your trip to NY. Everybody’s got them. You keep these items of clothing laying around your wardrobe, because after all these years there’s nothing wrong with them: no holes, no tears, and they still look pretty decent.

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