27 June 2017

Set up flexible opening hours per call


Do you strive to provide perfect services? Don’t leave your customer stranded in front of a closed door. Record the opening hours of your service desk on a service window card in TOPdesk. This way, you create a service window in which calls are processed. When you indicate a duration in a call, TOPdesk takes this service window into account when determining the target date.

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13 June 2017

Find your answers via the extranet


The knowledge base on TOPdesk Extranet has lots of knowledge items about the frequent topics. In fact, we add new items every day. Here you can find answers to:

  • technical questions
  • functional questions
  • set-up questions

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28 February 2017

New ways to shift left: Introducing the Suggestions in calls widget

Do you struggle with knowledge management? We all know how important it is to efficiently handle your organization’s resources, but it often gets lost in the issues of the day. But knowledge management actually contributes to:

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