27 May 2021

TOPdesk’s New Zapier Integration: An easier way to integrate

We’re excited to announce that we’ve recently developed a new Zapier integration, meaning it’s now easier than ever before to integrate TOPdesk into your existing ecosystem.

This blog will outline what this integration means, the benefits it brings to you, the pre-made templates that you can already begin using, and the precise steps to help you get up and running with our new Zapier integration.

What is the Zapier Integration?

If you haven’t heard of Zapier, it essentially provides companies with an easy way to integrate over 3,000 apps with each other. You don’t need to have an ounce of coding knowledge—the end-to-end process is as simple as possible. 

Zapier integrations also makes it easier for companies to automate repetitive tasks. For instance, you can set up an automated workflow where you automatically send a message to a specific Microsoft Teams channel whenever a major incident is logged in TOPdesk.

Some of you out there might be thinking: “Wait, couldn’t we already do this?”.

That’s true—but this process is slightly more tricky. 

Previously, in order to set up this type of Action Sequence, you’d have to ask your in-house developers or Application Manager for help. They’d have to put their other current projects aside for a while, spending their valuable time and expertise to manually use the TOPdesk API to create your desired workflows. 

This is certainly a valid option. While Action Sequences require more technical knowledge than Zapier integrations, they’re by no means overly complex. Plus, they’re completely customisable—companies can create the exact solutions that they’re looking for.

However, not all of our customers have this level of technical expertise. We can’t expect every company to have expert coders on-hand, or in-house Application Managers, especially if they are only small organizations. 

And even if you do have the in-house expertise to handle this process, it would still take up a portion of their time and effort. 

Fortunately, however, this is no longer the case. Now, anyone can build their own app workflows with just a few simple clicks. 

What are the benefits of the Zapier integration? 

The Zapier integration is just another recent product development aimed at making our customers’ lives easier. 

With this new integration, companies can immediately sync up their TOPdesk environment with the rest of their ecosystem. As well as accessing over 3,000 tools, you can also save a considerable amount of time (and cost) by automating your processes between tools.

No more lengthy installation processes and confusing set-up protocols.

No more worrying about integrations between apps.

No more data stuck in siloes throughout your ecosystem.

Instead, you can rest easy in the knowledge that TOPdesk will slot seamlessly into your existing ecosystem. You can also begin to derive more value from TOPdesk, connecting it to other apps and building automated workflows that minimize manual effort, maximize results, and transform your organizational efficiency going forward.

What templates are available?

The great thing about Zapier is that just about anyone can use their creativity to seamlessly create multi-app workflows. However, just to make things a bit easier, we’ve also created some out-of-the-box templates to help get you started.

As well as the Microsoft Teams integration that we spoke about earlier (you can find the manual for setting up an integration with Teams via Zapier on the TOPdesk self-service portal), you can also automatically:

  • send out text messages whenever a major service disruption has been logged.
  • send a TOPdesk incident over to Jira when you assign it to the developer operator group.
  • create incidents in TOPdesk from a new Google Forms response.
  • post messages to a specific Slack channel(s) every time a major incident is logged in TOPdesk.
  • create an Azure DevOps Work item wherever a second new line incident is created and assigned to a specific operator group.
  • create an Event in Microsoft Outlook or Google Calendar.

How to get started 

The process for getting started with our new Zapier integration could not be simpler.

First, you have to sign up for Zapier. You can even start for free and scale Zapier as you grow—so you don’t have to worry about having to pay hefty initial set-up fees and the like. 

Second, once you’ve successfully completed that step, head to the ‘Getting started with Zapier’ page.

That’s it—the process is as simple as that. 

For more information, or to watch a basic video introduction to the Zapier platform, head to our dedicated TOPdesk Marketplace Zapier page. 

Or watch the webinar Easily integrate TOPdesk with other applications via Zapier.

Now, it’s over to you...

Getting up and running with our new Zapier integration is as easy as 1, 2, 3. 

From now on, you can seamlessly connect your entire tech ecosystem together, waving goodbye to painstakingly slow—and often error-prone—integration processes.

No longer will you have to ask for your developers’ valuable time in helping you integrate your apps, or rue the fact that you yourself aren't a coding expert. 

Instead, anyone can now create seamless integrations between your inhouse apps. Build automated, end-to-end workflows that add genuine value to your organization: unlocking greater productivity through increased, organization-wide connectivity.

So it’s time for you to get started and put this integration to work within your own organization. If you have any feedback on our new Zapier integration, we’d love for you to let us know! Either raise a feature request via Zapier Support or drop us a line! 

Martijn van Bovenkamp

Martijn van Bovenkamp, Technical Consultant