In our second update of the year, we had a lot of ground to cover. The year is well underway and the newly introduced themes all show significant progress.
To watch the recording, please register here and the recording will be made available. Below you'll find timestamps to specific features, as well as links to additional information.
3:57 General updates
- 4:05 Corona consequences
- 4:48 TOPdesk SEE event (see.topdesk.com)
- 5:20 Datacenters
- 5:55 Performance & stability (status.topdesk.com)
9:18 Foundations
- 9:44 Asset Management Triggers - field changes (landing page)
- 10:32 Asset Management Actions - old values in email
- 11:10 Asset Management migration - free fields
- 11:44 Asset Management reporting
- 12:20 Workflow checklists with Tasks (roadmap)
- 14:23 Mobile for operators (landing page)
16:10 Collaboration
- 16:22 Changes on Kanban board (roadmap)
- 16:55 Automatic (ticket) assignment (roadmap)
- 17:54 Collaboration platform (landing page)
19:42 Customer centric
- 19:51 Public forms (roadmap)
- 21:50 Accessibility (landing page, recent article)
- 26:22 Reservations management - manage reservations as a group from the SSP (roadmap)
- 27:24 Prepaid services
- 28:20 Chat - multiple channels (roadmap)
29:30 Self-reliant - Best practice documentation
30:22 Eco-system
- 30:33 Visitor registration API
- 31:09 Knowledge Management API
- 32:42 Employee Lifecycle Automation
- 33:40 Outlook Room Booker (marketplace)
Staying up-to-date on new features
Never want to miss the newest features?
The following sources will make sure you never miss our on new features:
- Product update monthly email for recently released features
- TOPdesk public roadmap for the status of features in development
- Release notes page for all changes in the software
- TOPdesk Innovation Platform for suggesting and voting on new features
Also check out the product overview of January 2020 to see what has been delivered in the previous quarter.
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