31 January 2020

Quarterly product overview January 2020


2020 has started, and we look back at what's been made available in the past three months and will become available in the next three months. Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, we discuss the highlights of the past quarter in-depth. Below you'll find links to additional information of the features covered.

State of the product


Self-Service Portal


Kanban Board

Call management duration and SLM

 Artificial Intelligence

  • Coming up: Automatic ticket assignment
  • Released (labs): Incident affiliation
    Note: The video shows an early prototype with some functionality that is not available in the initial release. For more accurate information on the release, please read the linked blog.



API Improvements

Marketplace highlights

Staying up-to-date on new features

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Also check out the product overview of Q3 2019 to see what has been delivered in the previous quarter.

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