27 May 2020

Accessibility improvements for the Self-Service Portal

As guides to service excellence, we believe it's important to practice what we preach. It goes against our beliefs to exclude groups from access to services due to disabilities or other reasonsThat’s why TOPdesk is committed to ensuring digital accessibility for people with disabilities. How? By improving the user experience for everyone, and applying relevant accessibility standards where needed. 

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12 May 2020

Adding channels to TOPdesk chat

Nothing is more frustrating than being transferred over and over to get to speak to the right person. As an end-user, you just want to talk to somebody that can help you out, when you cannot find the appropriate form to submit your incident or request.

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7 May 2020

10 tips for TOPdesk use in COVID-19 times

In many countries, anti-COVID-19 measures have been in place for a while now. Lockdowns, social distancing and obligatory working from home are currently facts of life businesses need to deal with.

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6 May 2020

Change Management on the Kanban board release

You’ve been able to use incident management on the Kanban board for some time now. Many of you asked for change management to be added – and we’ve listened! After two months in a staged roll-out, and a lot of valuable user feedback, simple changes and change activities are now available on the Kanban board in Labs – and will be available in all SaaS environments at the start of Q3. Now you can easily collaborate to find the right balance between your reactive (incident) and proactive (change) work.

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1 May 2020

Automatic call assignment

One of the charms of service automation is that it automates tasks that are simple, repetitive, and often pretty boring. TOPdesk’s new Automatic call assignment feature helps you automate a part of your incident management process, freeing up your team’s time for more interesting work.

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23 April 2020

Quarterly product overview April 2020

In our second update of the year, we had a lot of ground to cover. The year is well underway and the newly introduced themes all show significant progress. 

To watch the recording, please register here and the recording will be made available. Below you'll find timestamps to specific features, as well as links to additional information.

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3 April 2020

Automated Actions for Asset Management

Having all your assets registered in one centralized place, such as TOPdesk, is nice, but getting an automatic notification when an asset is malfunctioning or its contract is about to expire – that’s even better. That’s where the newly released automated actions for Asset Management come in.

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24 March 2020

TOPdesk Product Vision & Strategy

Read this post in German

In this blog, I will explain what you can expect from the TOPdesk product in the upcoming years. You can also watch the recording of the Product Vision & Strategy webinar (or click here for the Dutch version) to learn about our vision and strategy in more detail. 

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20 March 2020

How our service desk is dealing with the Corona crisis

The corona crisis is turning working life upside-down. Service departments like IT, HR and Facilities can’t resolve the crisis, but they can help soften the blow. How? By working together to ensure all colleagues can continue work just like they’re used to.

We’d like to share 5 tips from our own HR, IT and Facilities colleagues, based on their experiences in the past few weeks. Maybe they help you help your colleagues even better in this time of crisis.

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17 March 2020

TOPdesk measures regarding the corona virus (COVID-19)

Blog updated: March 26 (added new Development guidelines).

TOPdesk is taking additional steps regarding the corona virus (COVID-19). Why? Because we want to protect our colleagues and you, our customer. In this blog we explain how TOPdesk is making sure you’ll notice as little as possible from these steps. We’ll also update this blog whenever the situation changes, for instance, because of changed national health guidelines.

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