Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both within the TOPdesk platform and within the TOPdesk Marketplace.
We’re pretty proud of our Asset Management module. Not only does it make organization-wide asset management easier than ever before, but its blend of functionality and flexibility means that it can be used for a wide variety of creative use cases.
The TOPdesk Asset Management module makes organization-wide asset management easier and more intuitive than ever before. But despite adding a range of new features, there has still been one major hurdle holding customers back from migrating: reporting.
Here at TOPdesk, we want to be at the heart of your organization: linking different departments, projects, goals, and services together in one centralized system. But in order to do this, we need to make it as easy as possible for our users to access TOPdesk wherever they are. That’s why we’re thrilled to announce that we’ve recently made some exciting changes to TOPdesk Mobile.
Effective communication makes the world go round. Whether you’re using TOPdesk to communicate with your colleagues or your customers, one thing’s for sure: you have to communicate clearly.
Many of our customers have been in touch throughout 2020, eager to find out if we can help them keep their office as safe as possible from COVID-19 outbreaks and compliant with local rules and regulations. As such, we’re excited to announce that we’ve recently launched our new Workplace Reservations Feature within TOPdesk, which also includes Workspace Booker.
In a day and age where the average business reportedly uses more than 1,000 individual applications, it’s more important than ever before to make sure that they’re all integrated. That’s where APIs (Application Programming Interfaces) come in.
If your organization uses TOPdesk but has incidents or changes without prefixes, it will eventually run into problems. These can range all the way from being unable to include external numbers in email subject lines to accidentally importing information into the wrong incident or change. But changing the prefix can lead to its own problems, too—like no longer being able to refer to old incidents within the request/action fields. So how did we tackle this problem here at TOPdesk? And why did we wait so long to do it?
Knowledge plays a very important role in the TOPdesk product. By allowing operators to easily create, integrate, and collate your organization’s knowledge, they’re able to vastly improve the overall levels of service. Needless to say, this greatly benefits your customers - they’re able to find solutions faster and without needing to wait for an operator’s response.
At the end of 2019, product manager Tom Knippenberg informed you about our exciting plans for improving the TOPdesk product in 2020. In this blog, we’re going to delve into how we’ve been progressing so far and what you can expect throughout the rest of this year.
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