7 March 2023

Action Sequences: new changes for an improved TOPdesk experience

The old makes way for the new 

At TOPdesk, our main priority is to offer you the best and easiest experience within our software. When it comes to Action Management, you might have noticed that there are two types of Action Sequence layouts: one that dates back to when we first introduced the functionality, and a modern one that includes additional features, a smoother look, andmore durability. Easier maintainability that offers a more solid experience. 

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11 January 2023

2023: an updated TOPdesk Product and Vision strategy, fit to an ever-shifting world

Success in a transformed world requires a mindset shift 

It’s undeniable: the pandemic irrevocably shifted the way we work. Entire businesses plummeted—physical retailers, restaurants, bars, airlines, and professional sports were among the hardest hit during the worldwide lockdowns. Others, however, found themselves in a surprisingly favourable position. Online grocers, home improvement retailers, computing electronics suppliers, online collaboration platforms—these are a few of the businesses that truly soared during, and (if we can even say so) after, the pandemic. One lasting outcome from these turbulent times was the fact that the pandemic pushed companies over the technology tipping point, transforming businesses forever.  

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7 December 2022

Prepare to step into the future with the updated Virtual Appliance

In our current world, where technology and technological expectations are changing fast, it is essential to keep improving the security, reliability and performance of software. For TOPdesk, this is no different. With frequent updates, we keep our software users safe and offer our customers improved features and efficiency. We want to offer this improved software experience not only via our SaaS platform, but also for our on-premises Virtual Appliance (VA) version.

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28 July 2022

Assess risk easily with TOPdesk Impact Analysis

In every organization, change is integral to growth and development. But with change comes risk, and assessing risk well is key to success. Let’s imagine the following situation: we’re looking to buy a brand-new kitchen. Of course, choosing a model that we can afford is the first step. We also need to consider the kitchen’s installment, however. So, alongside the primary question of pricing, we need to ask ourselves questions like: What material should the cupboards be made of? Do we need a plumber for the dishwasher installation? What about an electrician? And how will the new kitchen fit with the aesthetic of the rest of our home?

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4 April 2022

5 tips for a successful migration to Asset Management


We’ve said it before, and we’ll say it again: migrating to Asset Management can be a hefty process. Like any other change, it requires effort, time and adjusting. Not to mention that in the meantime you still have a business to run. But the latest developments and added benefits to TOPdesk Asset Management do make the switch all that more worth it.

So, how do you go through this process as successfully as possible, while also making sure the migration offers a smooth transition for both your IT department and the rest of your colleagues? There’s no straightforward answer to this question, but we’ve compiled a list of our top 5 tips to help your organization start out with TOPdesk Asset Management in the best way you can. Read up below to learn more.

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14 March 2022

4 reasons why to plan your migration to Asset Management

Asset Management migration


Managing your organization’s IT assets can be a puzzle of its own, and picking a management tool that fits your needs is often a dilemma. As with everything else, there are pros and cons to any technology you go for. One essential question to ask yourself would be: is my tool up-to-date? You want your organization to be up to speed with the best modules available, and if the answer to your question is no, we’re giving you a hint: consider migrating to Asset Management.  

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25 November 2021

Improving Licence Management

Do you know what software tools your company is using? Okay, good. But do you know which users actually need a licence for those tools? And do they have one? Those questions often are a lot harder to answer. However, having a clear overview of what’s being used by whom is essential—both financially and legally. To better address this, we’re happy to share that registering and maintaining licences for your software packages is now fully integrated in the new Asset Management. In this blog, learn more about why this is so important, and how you can get the most out of this feature.

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15 November 2021

Get to know TOPdesk Mobile with software tester Hollis Hazel

You’ve probably seen the upgraded TOPdesk Mobile make appearances on your feed, or in your mailbox, over the past couple of weeks. That’s because we can’t hold our excitement about our upgraded web app’s functionality: it’s the tool that TOPdesk operators can use to do their work with ease and efficiency while being on-the-go. And, of course, nothing would have been possible without our team of developers, software testers, designers, and customer representatives, who are tirelessly devoted to creating the tools to help you provide excellent service delivery at all times.

To let you in on the development process first-hand, we’d like to introduce you to Hollis Hazel, TOPdesk Software Tester. They’ve been closely involved in the upgrading of TOPdesk Mobile as the eyes and ears to our development team. Hollis spoke with us about the ways in which Mobile makes work easier, the development process behind certain features, and future Mobile plans. Continue reading below to find out all about it!

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1 November 2021

TOPdesk Mobile: elevating work on-the-go

We’re thrilled to announce that the upgraded TOPdesk Mobile web app is here! Now you can manage Change Activities, document your work better and handle Operational Tasks, while being on-the-go. And that’s not all. In this blog you'll find out about everything that makes TOPdesk Mobile your go-to tool for easier and efficient work.

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21 October 2021

Google Analytics: How is your Self-Service Portal being used?

The TOPdesk Self-Service Portal (SSP) is a knowledge base, customer portal and service catalogue in one. It’s a place where your customers quickly find what they need, when they need it – without your help. This helps you create a simple, familiar interface for your customers based on the services you deliver. And above all: it reduces the repetitive calls to your service desk, giving them more time to work on critical issues.

But do you actually know if the content that you provide is, in fact, being used? How many visitors you get per day? Which pages are viewed the most? How do your customers navigate through the SSP? Do they search rather than navigate through the pages? Some reports can answer a few of those questions, but we noticed there is not one overview where you find all this info in one place. This is where the Google Analytics integration, linking your TOPdesk instance with Google’s analytics capabilities, comes into play.

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