Do you feel like you can improve customer satisfaction, but don't know where to start? With the out-of-the-box TOPdesk duration reports, you take a look into how long it takes requests to a specific stage or how long it takes to progress to a different operator group. Watch the video below to hear about the idea behind the report from the product owner and UX designer of these new reports.
29 March 2018
Hear about the ideas behind the new duration reports
In your agreements with customers, do you include how long you have to respond? When you make agreements about your response times, you manage the expectations of your callers. Your callers won't be waiting for a response that takes longer than they were expecting. With the new Response times Labs feature, you register and keep track of how quickly you need to respond.