The TOPdesk Asset Management module makes organization-wide asset management easier and more intuitive than ever before. But despite adding a range of new features, there has still been one major hurdle holding customers back from migrating: reporting.
Recent posts by
Lane Brown, Product Owner
Knowledge plays a very important role in the TOPdesk product. By allowing operators to easily create, integrate, and collate your organization’s knowledge, they’re able to vastly improve the overall levels of service. Needless to say, this greatly benefits your customers - they’re able to find solutions faster and without needing to wait for an operator’s response.
When high impact issues have just arisen, they often hog a good share of the support team. Without being aware, the agents work on calls that can be traced back to one and the same cause. As soon as the support team realizes that there's actually a common underlying problem, the responsible agents can align their investigation.
Wouldn't it be nice if TOPdesk could help out here! If the tool crawled calls for possible connections between them?
This is where the new Call Affiliation, now available in TOPdesk Labs, takes up. With AI at its core, the feature is designed to help you detect related issues as soon as possible.
