Artificial Intelligence
From (chat)bots to predictive analytics, intelligent triggers, and AI assistants like Amelia – Artificial Intelligence (AI) is here to stay. By leveraging AI, service desk employees can spend their time doing what they do best: using their expertise where it’s actually needed.
15/09/2022
What tasks can chatbots do for your service desk?
Do your service desk employees see chatbots as a threat? This blog should help...
19/07/2022
Service Desk and AI: Why AI will Never Replace Humans
Artificial intelligence (AI): it’s a hot topic, but it’s also often misunderstood. And with...
04/03/2021
The benefits of service desk automation
Handling incidents at the service desk can be quite a time sink. Your team...
09/05/2019
How AI makes service desk customers more self-sufficient
How self-sufficient are your service desk customers? Shift Left is a method for making...
06/09/2018
How will AI and Machine learning change service management?
Artificial Intelligence – AI – is a popular topic at service management events. It’s...